Shipping and Delivery
Packaging & DELIVERY
All of our products are securely packaged in our Abu Dhabi premises and then handed over to our shipping partner, Lyve. Once they have your order ready for delivery they will be in touch via the contact number you supplied us when you made your purchase. You can then pick suitable delivery times via their APP or talk directly to a customer representative. Delivery charges depend on your location and on the size of the package itself. Please allow for 3 – 5 working days for delivery within the UAE.
PACKAGING
ArtCentral takes care to pack all items securely. Should an item arrive damaged due to the failure of packaging or the mishandling by our logistics partner, you should write to us requesting a replacement and submit pictures of the damage. We will replace the item once the original item has been returned.
RECORDED DELIVERY
All orders must be signed for on arrival. On arrival the item should be checked to ensure it is delivered in good condition. If the item is not in perfect condition, please do not accept receipt of the item and it will be sent back to our Production Centre. If an item is subsequently found to be damaged after the customer has signed for it, we may assume that the damage has been caused post-delivery and we will not accept returns on damaged items.
TRACKING AND ORDER
Parcel tracking numbers will be sent to you via email. If you do not receive a tracking number please email us with your order number at info@artcentral.ae and we will send you you’re tracking number
This website currently only delivers to the UAE, however we can help you deliver your items Internationally. We apologize for the inconvenience but our team will help you get all the supplies you need!
International Shipping
International orders ship by DHL. The method and cost are determined by items ordered, weight, size and destination. Free shipping does not apply on international orders.
Shipping charges are calculated and an email is sent for approval within 2-3 business days. Response is requested within 7 days after receiving our notification. Orders do not ship without approval, and can be cancelled up until that time. A phone number is required for delivery.
The recipient is responsible for any taxes, duties, or brokerage fees. These cannot be estimated prior to shipping. We are unable to remove pricing from documents as the correct value must be provided. We do not mark packages as gifts or samples, all prices will be shown for custom clearance.
Questions regarding international shipments should be directed to info@artcentral.ae International orders do not ship without customer approval so questions regarding shipping charges will be answered once an order is placed. You may also call+971562017970.
How to order
Email: Share a screenshot of your shipping cart to our info@artcentral.ae
Whatsapp: Share a screenshot of your shopping cart to our Whatsapp Business number +971562017970 and our staff will get back to you immediately.
Order Availability
All orders are subject to product availability. If an item is out of stock at the time you place your order, we will notify you.
Kilns and Wheels order lead time
AMACO and also Art Central do not keep stock of all models of kilns and wheels. A Lead Time of 12 weeks is normally required to manufacture and ship kilns and wheels from USA to the UAE. Buy a Kiln and we will deliver, install and train you how to use it.
Your satisfaction is guaranteed!
Our products are selected on the basis of quality and value. If for any reason you are dissatisfied with any product you receive, you are entitled to a refund or exchange.
Our minimum order value
No minimum orders. Low value order will incur a delivery charge.
